Safety
Your safety comes first.
Open Heart Sessions is a space for real, human connection — and we take protecting that space seriously. This page explains how we keep you safe, what to do if something goes wrong, and where to turn if you need more than a conversation.
If you are in immediate danger
Please call your local emergency services (112 or 911) or a crisis helpline immediately. Open Heart Sessions is a peer support platform — we are not equipped to handle life-threatening emergencies in real time.
How we protect you
Vibe Guard
Every message passes through our AI moderation layer before it reaches the other person. Harmful content is blocked automatically.
Anonymous by design
No real names. No photos at the start. You control what you share and when. Your identity is yours to protect.
Easy reporting
Any message can be reported with one tap. Our safety team reviews reports within 24 hours and takes action immediately in serious cases.
Reporting a problem
Inside any conversation, tap the flag icon on any message to report it. You can also report a user from their profile. Reports are anonymous — the other person will not know you reported them.
For urgent safety concerns outside the app, email safety@openheartsessions.com. We respond to urgent reports within 2 hours.
Crisis resources
If you or someone you know is struggling, please reach out to a professional service. These are available 24/7.
United Kingdom
United States
Canada
Australia
International